1. INTRODUCTION
This Refund & Cancellation Policy explains the rules governing subscription cancellations and refunds for paid listings on moris.click.
By purchasing a Pro or Elite listing, you agree to this Policy.
All subscription fees are billed annually unless otherwise stated.
2. GENERAL RULE
All paid listings on moris.click are non-refundable, except in the limited circumstances described below.
We encourage businesses to review listing details carefully before subscribing.
3. FULL REFUND – 24-HOUR COOLING PERIOD
A full refund is available only if:
- The cancellation request is submitted within 24 hours of subscription purchase, and
- The listing has not been materially used, promoted, or modified.
After 24 hours, full refunds are no longer available.
Refunds under this clause will be processed using the original payment method.
4. CANCELLATION WITHIN THE FIRST MONTH (PARTIAL REFUND ONLY)
If a business cancels after 24 hours but within the first 30 days:
- A cancellation processing fee of Rs 1,000 applies.
- Administrative deletion charges apply for removal of the company listing and associated data.
- The remaining subscription amount (after deducting Rs 1,000 and deletion charges) may be refunded.
Important:
- The Rs 1,000 cancellation processing fee is strictly non-refundable.
- Administrative deletion charges are determined based on internal operational costs.
- Refund amounts will not include payment gateway fees or transaction charges where applicable.
- This partial refund option is available only within the first 30 days from subscription date.
5. NO REFUNDS AFTER ONE MONTH
If cancellation is requested more than 30 days after the subscription date:
- No refund will be issued.
- The listing may remain active until the end of the paid subscription period unless removal is specifically requested.
- No prorated refunds apply after the first month.
6. HOW TO REQUEST CANCELLATION
Cancellation requests must:
- Be submitted in writing
- Be sent from the registered account email
- Be addressed to: info@moris.click
Cancellation is effective only once confirmed in writing by moris.click.
7. DELETION OF LISTINGS
If a business requests full removal of its listing:
- Administrative deletion charges may apply.
- Removal may take a reasonable processing period.
- Search engine indexing removal is not guaranteed.
We are not responsible for cached or archived versions of listings outside our control.
8. NON-PAYMENT
Failure to pay renewal fees may result in:
- Downgrade to Basic plan
- Suspension
- Removal of listing
Outstanding balances may be pursued where applicable.
9. CHARGEBACKS & PAYMENT DISPUTES
If a user initiates a chargeback or payment dispute:
- The listing may be immediately suspended.
- Access to the platform may be restricted.
- We reserve the right to provide this Policy and related records to financial institutions as evidence.
Abusive or fraudulent chargebacks may result in permanent account termination.
10. EXCEPTIONAL CIRCUMSTANCES
Refunds outside this Policy are granted strictly at the sole discretion of moris.click and Whitestone Ventures Limited.
Granting a refund in one case does not create a precedent.
11. MODIFICATIONS
We may modify this Refund & Cancellation Policy at any time.
The version in effect at the time of purchase applies to that subscription.
12. CONTACT
For refund or cancellation requests:
Moris.Click
Mon Choisy, Mauritius
Email: info@moris.click